Comments on: FBS leads pack on Overall End-User Satisfaction. Marketlinx slips. Rapattoni and LPS make gains.

By: Justus Martin

Justus Martin — Thu, 08 Mar 2012 20:30:32 +0000

I always enjoy participating in and reading the results of these surveys. Thank you to the people at Clareity for doing this every year. To Bill Rovillo I would say, remember that this isn’t science. I believe the real value of the survey is not in the rankings, but in the commentary provided by the customers. This survey shouldn’t sway the decision making process when choosing a vendor, but it certainly provides insight into questions an MLS might want to ask when interviewing vendors.

As a customer of Rapattoni I want to say congratulations on an excellent year. The gains were certainly earned. It seems like they are getting a little bit of their mojo back.

By: Matt Cohen

Matt Cohen — Tue, 06 Mar 2012 18:23:47 +0000

Bill, the survey is sent to your *MLS* customers – those in leadership roles. I perform *Realtor* surveys all the time as well. I’m sure you talk to your customers all the time – why a smaller percentage rated your organization well than competitors’ did, I don’t know – other than the specifics I sent to Joel.

By: Bill Rovillo

Bill Rovillo — Tue, 06 Mar 2012 18:18:33 +0000

Thanks Matt.
Is the survey sent out to all Realtor’s or Realtor’s in Leadership roles?
Just curious.
And I do talk to my customers. Every single day.

By: Matt Cohen

Matt Cohen — Tue, 06 Mar 2012 18:01:08 +0000

I meant mid-late-February, not March

By: Matt Cohen

Matt Cohen — Tue, 06 Mar 2012 17:58:40 +0000

Bill, the survey was January and early February and you are referring to an incident in March. Want to know why you didn’t do well? Talk to your own customers, and to Joel – I sent him the commentary.

By: Bill Rovillo

Bill Rovillo — Tue, 06 Mar 2012 17:56:26 +0000

My company is third or fourth? and behind Realist? And a county site? WTH? Ouchy!
Apparently the pollsters missed the Arizona disaster or maybe they are just surveying the wrong people…..
Users anyone?

By: Matt Cohen

Matt Cohen — Tue, 06 Mar 2012 16:34:37 +0000

It’s important to note that the survey is a snapshot in time – Corelogic may be very successful in moving “legacy” MLXchange and TEMPO customers to its new Fusion platform.

Also, Solid Earth still has a lot of customers that are raving fans and are hopeful that the new “Spring” platform will rocket Solid Earth into a leadership position again.

I’ll be keeping an eye on how these situations evolve all year long…

Matt