After 8 years at Black Knight (formerly LPS) Rich Lull has left the building. I’m not sure the management at Black Knight knows what that means, but I’m pretty certain they will look back at that day as deflection point.
The first deflection point is when Rich walked in to the building. That was some 8 years ago. The previous year they lost about 10 accounts and their Paragon MLS system was widely regulated to smaller MLS markets.
Enter Rich. He and the team went to work. And over the next few years they added about 85,000 customers to Paragon and some of the largest MLS markets in the industry; GAMLS, Sandicor, Vancouver BC to name a few. (And some are yet to be announced.)
His legacy includes 4 straight years on the top of Clareity Consulting’s Satisfaction Survey. Not bad. And its hard to find anyone that’s not more respected in the industry.
What I don’t think many companies understand is while any person may be replaceable, that’s not so for a true leader.
And now Rich is a free agent. And just when the MLS industry is starting to shake up. I can’t wait to see what happens next.