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Jul 10 18

About that Zillow rep….

by Greg Robertson

Interesting story on Inman News today.

Zillow sales exec fired after telling Premier Agent customer to ‘take up yoga’

“A Zillow advertising representative was abruptly fired Monday after sending an email on July 4 suggesting that a dissatisfied Premier Agent customer “take up yoga, and breathe a bit,” in response to his request to cancel his membership with the Zillow advertising and lead-generation program.

First off, who amongst hasn’t been there? Amirite?

“In an statement to Inman, Robinson took responsibility for her actions and apologized to Traynor.

“My email stemmed from frustration and was highly out of line,” she said. “I completely accept all responsibility for my wrong doing and am very remorseful and apologetic for acting from emotion and a place of disappointment. [Tony] is a very good agent and only deserves the best. He is on the right, and I was very much in the wrong. I have learned a big lesson and regret it was at Tony’s expense.”

I gotta say some of the comments on this article are crazy. But I think Jessica showed nothing but class in the way she handled the situation. I would hire Jessica in a heartbeat.

Jul 10 18

CoreLogic – Real Estate

by Greg Robertson

Not quite sure when this site (CoreLogic – Real Estate) was updated. My guess is was pretty recent, but I think they did a really great job. The site is nothing too flashy (no pun intended). It’s super simple to navigate and does a great job of showing all the different ways to work with CoreLogic. Great job!

Jul 10 18

Scott Quinn joins Rapattoni as VP of Sales

by Greg Robertson

Scott Quinn Joins Rapattoni Corporation as Vice President of Sales

“Rapattoni Corporation (Rapattoni) announced today that real estate industry veteran Scott Quinn has joined the company as Vice President of Sales. Mr. Quinn brings over 30 years of industry experience to Rapattoni and will focus on Rapattoni MLS sales as well as lending his expertise to the company’s other products and services, working closely with Vice President of Sales Kevin Wolfe and the company’s sales team.”

Congrats to Scott and Rapattoni.

Jun 28 18

CMLS gets a new look

by Greg Robertson

Have you seen the updated Council of MLS (CMLS) website yet? It is just terrific!

I love, love, love the new site. They’ve simplified everything, even the CMLS logo. Gone are the puzzle pieces and now just the letters in sturdy Helvetica custom font made by 1000watt designer North Bryan.

Word is CMLS reached out to creative agency, 1000watt for the redesign, who they also hired to help create their “Making The Market Work” campaign.


Jun 28 18

The tangled web of Redfin’s link proposal

by Greg Robertson

Great and detailed post by Andrea Brambila of Inman News.

Redfin wants to change listing displays across the industry

Redfin’s proposal would require every website that gets listings from one of the hundreds of multiple listing services (MLSs) owned by Realtor associations to feature the broker or agent representing each listing more prominently and provide a link back to their brokerage website that search engines can easily understand ….

It would impact big home search sites including Zillow and (which do link back to listing broker sites when links are provided, but often not in a format Redfin says is easily indexed by Google) and even (which itself currently does not link back to the rival brokerages representing listings that appear on its website).

There is so much here to unpack here. What seems like a pretty straight forward proposal on listing attribution is really rife with consequences on many levels. I think Glenn is a bit hyperbolic with many of his statements but do understand Redfin’s frustration.

What I also think should be considered is how listing attribution will be handled with new emerging technologies such as voice search, AR and VR. Yes, these technologies may seem far in the future but any changes to data policy should consider these as well. Andy Woolley moderated a panel at a recent CMLS conference on this very issue.

That being said the issues are complicated. Which leads me to this excerpt in the Inman post.

But that has not stopped Kelman from trying. For the past two years, he’s personally pushed his proposal at NAR’s midyear conference. “If it doesn’t take this time around, I’ll give the same talk next year naked, as a form of protest art,” Kelman quipped after his speech this year.

Glenn might need to get some manscaping done before next May.

Jun 17 18

Flipping the switch

by Greg Robertson

I’ll be in Portland starting Monday late afternoon attending 1000watt’s “Turn On” event. I had a great time at their last event and looking forward to seeing what they have in store for us this year. DM me if you are going to be there.

Jun 14 18

David Charron transitions role at Bright MLS

by Greg Robertson

David Charron, ‘godfather of MLS deal-making,’ steps away from Bright MLS role

In his email to shareholders, Phillips said Charron had approached him “several months ago” to say he wanted to reduce his role at Bright. Phillips praised Charron’s contributions at Bright in regards to strategy development, market expansion and business development.

“David’s contributions to Bright are countless, as are his contributions to MRIS, one of our founders, and to the industry. Throughout his entire professional career, he has brought constructive ideas, clarity and vision to every engagement,” Phillips said.

Asked what he planned to take on next, Charron said, “It was simply time for me to stand down and make way for the next gen leader. Plus this move affords me the opportunity to not only continue to assist Bright but also explore other options if I choose to do so. I have no immediate plans other than to reflect on what we have accomplished and let the next phase come to me.”

David had been talking about this privately for awhile now, but it still pangs a bit. You get the feeling about David that as much you can attribute to him publicly to moving the industry forward, the stuff he has done privately, without receiving any credit, is far greater.

Jun 13 18

Industry Relations: The Dance in DC on Commissions in Residential Real Estate

by Greg Robertson

There was a dance of sorts held in DC on Tuesday, June 5, when the Department of Justice and the Federal Trade Commission hosted a ‘workshop’ to discuss competition in residential real estate. But while NAR and industry players prepared for the fox trot, bringing their best arguments for maintaining the status quo around data access, the DOJ put on a little salsa music and shifted the discussion to commission transparency and coupling.

Rob and Greg are reversing roles this week, as Greg spins conspiracy theories regarding the government’s intentions and the potential consequences of its intervention in the real estate industry. They speak to organized real estate’s nothing-to-see-here approach to the discussion and review the range of views shared in the Developments in Real Estate Fee and Service Models panel.

Greg explains why decoupling would effectively end the MLS, and Rob covers the paper prepared by the National Bureau of Economic Research suggesting conflicts of interest due to coupling. They address who would benefit if buy-side commissions went away, how such changes would impact portals like Zillow, and the surprising number of industry players who support decoupling. Listen in to understand why Rob and Greg are calling for NAR or CMLS to move on this and start leading the dance to develop solutions around commission transparency.


What’s Discussed:


Organized real estate’s nothing-to-see-here stance at the DOJ/FTC workshop

The Developments in Real Estate Fee and Service Models panel

– Reps from Realogy, Purplebricks, Glass House & TRELORA

Greg’s take that the industry was caught off guard

-Prepared for data access and transparency

-Discussion of commissions, decoupling

How decoupling cooperation and compensation would end the MLS

The NBER paper on realtor commissions and conflicts of interest

The theory that real estate commissions are high due to coupling

Rob’s concern that the DOJ has already made up its mind

Why the industry needs to move on commission transparency

Why real estate is the only industry in which the seller pays the buyer’s rep

How the potential changes might impact portals like Zillow

Who would benefit if buy-side commissions went away

The leadership opportunity for NAR, CMLS to address DOJ/FTC concerns

The surprising number of people in support of commission decoupling

Public response to the previous NAR budget transparency discussion


DOJ Residential Real Estate Workshop

Videos of DOJ Residential Real Estate Workshop

Rob’s Blog on the DOJ/FTC Workshop

Brian Boero’s Buzz Saw Blog Post

‘Conflicts of Interest and the Realtor Commission Puzzle’


Our Sponsors:

The Red Dot

Cloud Agent Suite


Connect with Rob and Greg:

Rob’s Website

Greg’s Website


Jun 11 18

John Breault to join Rhode Island State Wide MLS

by Greg Robertson

Rhode Island Association of REALTORS & State-Wide MLS Hires John Breault as Vice President, MLS & Member Services

Breault has been in the real estate industry for 32 years, starting at what was then the Greater Springfield Board of Realtors in Springfield, MA. Since then, he has held numerous positions with several organizations in the real estate industry, with increasing responsibilities spanning both membership and MLS. Most recently, he worked in the capacity of Director of Customer Support and Quality Assurance with MLS Property Information Network, Inc. (MLS PIN) which serves more than 37,000 customers.

In addition to his work with MLS PIN, Breault has been very active at the national level. He serves on two sections of the Council of Multiple Listing Services (CMLS) and is also an instructor for CMLX (Certified Multiple Listing Executive) designation classes, having himself obtained the CMLX1 and CMLX2 designations. Additionally, he is active in the Real Estate Standards Organization (RESO), where he has been recognized for the past three years for his contributions.


Jun 8 18

FBS adds 8,000 new agents to Flexmls system

by Greg Robertson

Maine Listings and Greater El Paso Association of Realtors select FBS and the Flexmls System.

“FBS’s vision and subsequent product strategy have earned them ​+99% MLS-client retention rates during the last decade​. The ​Spark​®​ API​ powers both the Flexmls Mobile platform and the Spring® MLS consumer portal product. Maine Listings licensed the Spring MLS Portal together with the Flexmls System while GEPAR was already a Spring customer. Excited to have all of the pieces come together with FBS, GEPAR CEO Jason Sanchez says, “FBS has an impressive, proven track record of maintaining great partnerships and delivering innovation that positively impacts the MLS, brokers, agents, and consumers. Their Flexmls System was our choice for a reliable, mobile-responsive, future-built MLS system that would deliver value for our members and their customers, especially in conjunction with Spring.”

Looks like their strategy is working. 8,000 REALTORS is a big chunk.