Where Real Estate Gets Its Dirt

One way to fix agent responsiveness

Charlie_Bucket_(Willy_Wonka_and_the_Chocolate_Factory)To me one of the biggest challenges that faces online real estate today is the issue of agent responsiveness. How do you get agents to respond to leads, whether an email or a phone call? A recent survey done by the California Association of REALTORS shows that 45% of consumers want a response “instantly”, a total of 85% on consumers wanted a response within the hour.

I’ve helped launch a couple national real estate portals and I can say the response rates from agents is super, super low.

So here’s the idea. I call it the “Golden Ticket Powerball”:

1. Every week, you either send an email, or make a phone call to a random agent who is part of your company’s lead network. If that agent responds in 10 minutes (what I would realistically call, “instantly”) they win $1,000.

2. If the lead you send out goes unanswered then the $1,000 rolls in to next week, making the prize $2,000 for the next lucky agent. Of course you make a big deal about this to your agent clients when the prize money goes up.

You could tweak this model out. Maybe if the agent responds in an hour they get $500. Or you up the prize money. At $1,000 per week that $52,000. Imagine if you went to Trulia/Zillow/Realtor.com and said “I can raise your agent response rate from 23% to 67% for only $200,000 per year.” I think it would be money well spent.

Sponsored By Paragon Connect