FBS beat it second place rival Matrix MLS system (now owned by Marketlinx) in the “Overall End-User Satisfaction” by a wide margin (170 to 145). The annual survey, released today, was conducted by Clareity.
Both Rapattoni and LPS made gains in overall customer satisfaction from previous years.
I think the story being told her is pretty obvious. FBS without the distractions of acquisitions, multiple platform support and leadership drama has been able to focus. That focus is a win for their customers.
Marketlinx’s problem is loss of focus. They just acquired Martix last year, that made it a total of 5 different MLS systems they need to support (if you count Fusion). Aye caramba! The stretch of resources is beginning to show in other areas such as the recent stability problems of their new Flash based Reallist tax system.
Rapattoni after surviving a rough patch last year seems to found some stability. After divesting themselves of the broker agent division (now called RED) and implementing a successful migration to Paragon 5 it seems LPS has also looking ahead. It will be interesting to see how reInsight is received in the market.
I like the approach Clareity took this year with the survey. They added much need context to the data instead of a bunch of charts and graphs. You can check out full survey here.