Rechat Wants Agents To Ditch The Keyboard For Its AI Assistant, Lucy
“Agents have never enjoyed typing notes into a CRM. We ask people who sell with their voice to sit down and type, then blame them for not doing it. Hey, Lucy does the data entry for you. An agent walks up to a listing, says a few words, and the work gets done instantly.”
— Audie Chamberlain, VP of Strategic Growth and Communications, Rechat
I’m still a bit hesitant to say voice entry will be the primary way we interact with computers, I’ve written about it before. But, there is a lot of evidence that it will be. And lots of companies are betting on this. And the industry has been trying to solve “agents won’t update the CRM” for as long as I’ve been in it. Rechat’s answer is to stop asking them to type at all.
The campaign itself is the interesting part. Spots run 15 to 60 seconds, shot handheld in natural light, no narration, no feature lists. Just agents at listings, in cars, at open houses, talking to Lucy while the work gets done. That’s a confident way to sell software. Although I have no idea the quality of the CMA (or other output) it creates. I imagine them to be designed with the assumption they will be consumed on a mobile device.
Unlike some legacy apps Lucy isn’t some ChatGPT-era rebrand or bolt on. Shayan Hamidi has been building toward this since before “AI assistant” was a required slide in every pitch deck.
First Real’s HeyLeo, now Hey Lucy. Every platform’s AI is on a first-name basis with us now.
The ads run through the end of summer on Meta, Google, and national sites. If the demos hold up in the field, great. If not… Lucy, you got some ‘splainin’ to do.