“The Support/Call Center Manager is responsible for the daily operations of the Support Center and Tier 2 teams to ensure delivery of high standards of service to MLS customers while also making the most effective and efficient use of Company resources. The Manager ensures all customer service, employee performance and reporting objectives are met. This position also manages the Tier 2 team to ensure system and/or process bugs are identified, resolved in a timely manner and MLS customers receive full circle follow-up.”
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