“Provide Tier-2 technical support and troubleshooting to our users via telephone, email, and web-based tools. Advise customers on product functionality, features, and other support-related inquiries. Facilitate conflict resolution and/or escalation. The candidate should possess good judgment and decision-making abilities.”
And don’t forget I’m still looking for someone to join my team as an Enterprise Support Manager (reach out to me directly if you want, I won’t tell anybody 😇). Plus we have a lot of great positions open at Lone Wolf, check them all out here.