Trust, But Verify: What Homebuyers Really Want from AI
According to Cotality’s recent “Trust, but verify” report, 75% of homebuyers already assume AI is working behind the scenes—whether they’re browsing listings or applying for a mortgage. But just because it’s there doesn’t mean they fully trust it.
There’s actually a growing gap between using AI and trusting it. In the U.S., confidence in AI to help find a home has taken a sharp dip. Instead, buyers are increasingly turning back to human experts to double-check those make-or-break decisions.
Buyers want speed—but not at the expense of certainty
AI is clearly helping. It makes things faster and surfaces information quickly. But when it really counts, buyers want to know the information is accurate—and they still want a human “second look”. That’s where tools like Cotality’s Realist® property intelligence platform come in, helping real estate professionals confirm the details. That human layer—verifying and applying information—is what turns uncertainty into confidence.
The takeaway for the industry
AI isn’t going anywhere, but it’s not the whole answer either. The future of real estate is a mix of both—smart technology paired with trusted data and real human expertise.
