Where Real Estate Gets Its Dirt

CMLS Industry Update Video

My thanks to John Reilly for shooting this video at CMLS 2018 last week.  It was just a static shot of me on stage so I took his raw footage and edited it to include the slides I used.  Hope you enjoy.

See you in Orlando for CMLS 2018!


Speaking of CMLS, they has asked me again to give my satirical “Industry Update” skit on Friday at 11:15AM. So if you have any topics you want me to cover or thought of a funny joke, please text, email or stop me in the lobby bar, and I’ll see what I can come up with. Looking forward to seeing everyone next week!

CMLS gets a new look

Have you seen the updated Council of MLS (CMLS) website yet? It is just terrific!

I love, love, love the new site. They’ve simplified everything, even the CMLS logo. Gone are the puzzle pieces and now just the letters in sturdy Helvetica custom font made by 1000watt designer North Bryan.

Word is CMLS reached out to creative agency, 1000watt for the redesign, who they also hired to help create their “Making The Market Work” campaign.

Bravo!

Listing Bits: Denee Evans, CEO of CMLS, talks best practices, compliances and member advocacy

The concept of the MLS creates a strange contradiction for brokers who are both competing with one another, yet sharing inventory by way of compensation and cooperation. In the middle of it all is CMLS, challenged with refereeing any acrimony between brokers and MLSs, promoting best practices, and supporting its membership of 203 MLS providers representing 1.2 million subscribers. At the helm is Denee Evans, the CEO of this premiere organization dedicated to leading the MLS industry in North America.

Denee is a self-proclaimed small-town girl who grew up in Nevada, earning a degree in finance with a specialization in real estate from UNLV. She has always been involved in the industry in some form, doing flips, additions, as well as scrape and builds. Denee spent more than a decade in retail banking, where she dealt with home equity and mortgage loans. Prior to her role with CMLS, Denee was the Executive Director for EnergyFit Nevada, a nonprofit working to make homes more energy efficient.
Through EnergyFit’s efforts to add sustainability information to the MLS, she learned about the opening for CMLS CEO and threw her hat into the ring. Today, Greg asks Denee the tough questions around how to address MLS’s that don’t comply with best practices, the best way for CMLS to support its members, and the organization’s partnership with NAR. Denee explains the ‘blessing and the curse’ of taking on the role of CEO as an outsider in the MLS industry and the benefit for consumers when organized real estate’s stakeholders collaborate. Listen in and learn about the CMLS initiative to create an interactive tool that would assist MLSs in developing a plan to implement best practices.

What’s Discussed:

How Denee’s background in banking informs her understanding of real estate
The intense interview process she experienced to become CEO of CMLS
The blessing and the curse of being an MLS outsider
Denee’s take on the ‘us v. them’ mentality of industry stakeholders
The dichotomy around brokers competing, yet sharing inventory
The challenge for MLS execs to make diverse stakeholders happy
The benefit for consumers when stakeholders cooperate
Denee’s role as an advocate for MLS execs
Denee’s contention that pain points exist in MLS’s of all sizes
The ‘wall of shame’ identifying who hasn’t complied with CMLS best practices
Greg’s proposal to offer free CMLS memberships to non-compliant MLSs

CMLS’s plans to create a best practices interactive tool
– Developed at last CMLS strategic planning session
– Could grow into certification necessary for membership

How CMLS should provide support to its members
– Education v. leadership/advocacy
– Study of industry initiatives to identify needs (e.g.: Upstream)
The controversy around CMLS’s partnership with NAR
– CMLS members assigned seats on NAR committees
– Speak as national voice for CMLS

Resources:

White Paper 7.42
2017 CMLS Best Practices Survey Brief

Connect with Denee Evans:

The Council of Multiple Listing Services
Denee on LinkedIn
Denee on Twitter (Nice hair)

CMLS officers announced

I was a bit remiss earlier and failed to mentioned CMLS’ new officers.

“David Charron, chief strategy officer of Bright MLS (Maryland), will serve as president; Chris Carrillo, CEO of Metro MLS (Wisconsin), was named president-elect; and Stephanie Hill, MLS director of Greater Las Vegas Association of REALTORS® (Nevada), was elected secretary/treasurer.”

I’ll be writing soon about the CMLS 2017 conference itself later but wanted to make sure I recognized everyone.

See you in Austin!

Really excited about seeing and catching up with everyone at CMLS next week!

I’m going to be giving my “Industry Update” again, this year. I’m told it was the highest rated session of CMLS last year in Las Vegas (and the lowest). I’ll be onstage Friday the 15th at 8:50am, Lauren Hansen will be doing an introduction, so don’t go big on Thursday night!

New CMLS board members announced

Council Of Multiple Listing Services Names New Officers and Board Members For 2018

“New directors elected to three-year terms include: Glenn Christoph, CEO of Intermountain MLS (Idaho); Mike Cotrill, CEO of Greater Tulsa Association of REALTORS® (Oklahoma); Anne Marie DeCatsye, CEO of Charlotte Regional REALTOR® Association/Carolina MLS (North Carolina); and Sam Scott, director of information at Houston Association of REALTORS® (Texas).”

Andy Woolley was also named as a new “Business Partner Director”, he joins Lucie Fortier and Mike Wuzer who are already serving.

David Charron (CMLS President this year) is certainly stacked with talent this year. Congrats to everyone!

The N.A.R.’s CEO, Dale Stinton, talks about partnerships.

The CEO of the National Association of REALTORS, Dale Stinton wrote a 1,800 blog post entitled, “TO “B TO B” OR NOT TO “B”” about the N.A.R.’s commitment and partnerships with the Brokerage, MLS and Vendor community. It’s worth a read, and a re-read. I found it pretty fascinating and gave me ton of insight to the N.A.R.’s thought process.

The first part of his post summarizes the N.A.R.’s success stories, starting with the formation of RETS, CIVIX, domain names, the recent hire of a MLS advocate, Caitlin McCrory, and its expanding relationship with CMLS. Later in the post he did seem to acknowledge some of friction with RPR, Upstream and the MLS and Vendor community stating..

“Whether you’ve come to see it this way or not, RPR too was hoped to be an important (B to B) example of cooperation between NAR, RPR, and the MLS and Vendor communities.”

and I thought this section was encouraging.

“One of the first things Alex Lange did after coming on board with Upstream was to create an MLS Advisory Council to bounce ideas off of and create a channel of communication. He did not cherry pick our ‘friends’ so to speak, rather he engaged a cross section of all types of MLS’s and MLS executives. It is out of that group’s advice and counsel and the Upstream Board’s desire to bring everyone back together, that the second option (MLS input first) was born and which has been very well received.”

Furthermore he looks to walk back, or at least further explain his widely reported statement about the MLS/Vendor community being a “cartel”.

Some of you may have missed this signal or dismissed it as yet another attempt on NAR’s part to interfere or intrude itself into space in which it does not belong. Or you may have spent some time commiserating about what was accurately reported as my ‘cartel’ comment. Unfortunately, what was conveniently omitted was what I said right before that, which was:

“THERE ARE SOME FANTASTIC VENDORS AND EVEN MORE FANTASTIC MLS’s OUT THERE THAT DO AN UNBELIEVABLE JOB, THEY ARE NOT THE PROBLEM!”

….. followed by applause from the NAR Board of Directors.

Unfortunately the link to the audio portion of this statement on the blog post isn’t working. But good for him. I think his “cartel” statement was ill conceived and he seems to acknowledge that, or at least in my reading the sentiment is there.

This next section also caught my eye.

“Then, after the Midyear Meetings, I listened to a couple of excellent online interviews; one covering the events at the Midyear meeting and one which occurred shortly thereafter. I can’t say I liked everything they discussed nor do I agree with all of their conclusions, but they were even handed, and generally fair in their observations about the ‘pivot’ to option B and other NAR activities. What’s the saying …. ‘if you can’t take the heat’.”

Could Dale be a podcast fan? I wonder if this podcast or maybe this podcast was on his playlist. : )

And for reasons you’ll see I thought this section was particularly insightful.

” As previously mentioned, CMLS has blossomed as a force for cooperation and ideation. MLS data sharing is happening all over the place. Some MLS vendors are really stepping up with some state-of-the-art products, particularly focusing on MLS front ends. FBS and Cloud MLX are just a couple of examples of high quality vendors pushing the envelope.”

I always knew Dale had great taste in “high quality” front end of choice software!

Here’s the deal. It’s real easy to be cynical about some of the points he’s making. But, maybe, just maybe this can be a turning point. As Dale points out…

“One of the first things Alex Lange did after coming on board with Upstream was to create an MLS Advisory Council to bounce ideas off of and create a channel of communication. He did not cherry pick our ‘friends’ so to speak, rather he engaged a cross section of all types of MLS’s and MLS executives. It is out of that group’s advice and counsel and the Upstream Board’s desire to bring everyone back together, that the second option (MLS input first) was born and which has been very well received. Some have said this is where Upstream should have started to begin with and that its name now belies its mission and brokers original intent. The NAR learning moment was and is to remember to listen more closely to the Brokers and MLS executives.

Emphasis mine.

Maybe this can be a “learning moment” for us all.

Here’s yours truly from a previous blog post.

“We all need to press the reset button, and move forward.”

Yup

CMLS plays offense


CMLS Launches “The Value Of MLS” Campaign

“Every day, well over a million real estate professionals wake up knowing they can count on reliable market information, agreed-upon rules and professional norms, and certainty about how they compensate and are compensated when working together” said Denee Evans, CEO of CMLS. “The MLS provides much more than data; it establishes and safeguards the conditions necessary for a large and diverse group of real estate brokers, agents and service providers to work together effectively.”

“Real estate brokers and agents sell real estate, and in doing so sustain our American Dream of homeownership,” said Lauren Hansen, president of CMLS and CEO of IRES, an MLS serving Northern Colorado. “And nearly all of them rely upon the MLS system to do that important work. This new campaign is aimed at creating a greater understanding of that basic fact.”

I really love this. And I think these types of initiatives are exactly what CMLS should be focusing on. Having the MLS industry play more offense, than being so defensive. Plus the work 1000watt did here is top notch. The slogan, “Making the market work” is exactly right. I hope MLS providers take advantage of the thought that went in to the whole campaign.

Kudos to Denee, Lauren and the rest of the CMLS board for making the investment in this. More please!

Is Upstream dead?

I heard the news in the air, while flying in to DCA. UpstreamRE had “pivoted”. Instead of brokers entering listings in what UpstreamRE CEO, Alex Lange described as a “Google Drive” in the cloud they could now enter their listing data through their MLS.

I sent out a quick tweet.

2 years and 12 6 million dollars later, the brokers had finally listened to what MLS executives have been saying all along. Use the MLS stupid!

When I landed the texts and calls came in about how Alex Lange presented the news at CMLS’ “Brings it to the Table” event.

Alex was there, along with Dan Elsea. Alex announced they had pivoted. He described that brokers could enter data via the MLS first, and allow UpstreamRE to receive those listings from the MLS.

After all the hubris from UpstreamRE, I can only imagine the mental energy it took to stop the collective eye roll of every attendee in the room. But this party was just getting started.

When Alex was pressed on why the “pivot” he made a statement that a big reason was MLS vendors had been uncooperative. At this point Michael Wurzer, CEO of FBS and a CMLS board member called bullshit. He described FBS’s interaction with the project, which contradicted Alex’s previous statement. To which Alex said it wasn’t really FBS and then proceeded to throw CoreLogic under the bus. Stay classy Alex, stay classy.

And then the shit show continued. Tim Dain stood up and asked Alex if the rumors were true that RPR had sent a team of developers to Portland to get a working demo of the system, and that the demos they were touting at the Midyear meetings were not a “beta” or “up and running” or really even “live” as they were being promoted thus far, but more of a “proof of concept”. To which Alex, handed the microphone to Portland RMLS CEO, Kurt von Wasmuth. To which Kurt confirmed everything Tim suggested. Oy Vey!

Also, is “pivot” even the right word?

I was chatting with Matt Cohen a bit and he thought that their use of the word “pivot” was really a poor choice. Here’s Matt…

Upstream has FINALLY realized that being “Upstream” – creating and implementing the technology / integrations – will take quite a long time. It’s still their goal to be upstream but they need to start getting users and generating revenue. That means, providing the “control” value of syndication next year, which requires MLS data – so, in the short/medium/medium-long term, they will need to accept listing data from MLSs. I don’t see that the long term goal has changed or their long term high-level strategy (no pivot) but in the short term there’s just an intermediate step on the way to their goal. To use examples of real pivots: Odeo was about finding and subscribing podcasts before pivoting into micro-blogging as Twitter. That’s a pivot to an entirely different end-product with no plan to ever return to a podcast business. Confinity was about beaming payments from a PDA before it pivoted into online payments as Paypal. That’s another pivot into an entirely different space. Again, I see Upstream not yet changing their end goal – just adding a step in how to get there

Yup.

Then Saturday happen. The N.A.R. approved an additional $9 million to project Upstream and Dale Stinton, the current CEO of the N.A.R. started pointing fingers and made some inflammatory statements toward MLSs and MLS Vendors. Don’t they realize that if they ever want to accomplish this project they are going to need the cooperation from the the same guys they are throwing under the bus? Good luck with that!

Can’t we all just get along?

I get it. Everything can get heated. Hell, the original title to this blog post was “SHITSTREAM”. So beyond my snarkiness I really do think there might be a positive side to this whole fiasco. When Craig Cheatham announced at the CMLS Conference in Boise that the MLS industry had “10 days” before they would feel the wrath of their brokers it really did wake up the industry.

Since then things have changed a lot. NAR core standards initiatives have contributed to less associations, Bright MLS kicked off a wave of consolidation the industry has never seen before. And data standards are gaining more momentum.

In a sense the brokers are getting what they wanted. They won.

But I think this progress has been stifled by hubris of Upstream, and now the N.A.R.’s stance that the MLS industry is a “cartel” and must be stopped.

We all need to press the reset button, and move forward.

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