After this week announcement from NAR and CCP and all the articles written and podcasts..casting I think I’m more confused than ever. I’m wondering if AI could help? Could I feed those articles and podcast transcripts in to AI and ask it,

“Who are the winners and losers in this latest announcement from NAR about CCP?”

I’m pretty sure even ChatGPT would break down if I asked it that question.

But I’m seeing a few ways AI is helping MLS and Associations. Markt just announced a partnership, Markt Taps Voiceflip’s ARDI to Advance MLS Support Services, according to the blog post,

“By integrating ARDI into its service offerings, Markt is empowering their MLS clients to boost service speed, reduce operational costs, and offer higher value human interactions.”

Markt’s General Manager Betsy Hanson goes on to say;

“ARDI will give MLS subscribers quick and accurate answers, freeing our staff for bigger challenges and puzzles.”

I think that’s exactly right. It reminds me of a conversation I had with Justin Lundy, of Lundy, when I talked to him about their AI MLS and Association support product, Navigator. he told me that, “while some members do prefer to talk to a robot, most would rather speak to a human. Lundy’s Navigator is helping those humans surface the answer quickly so they can focus on being there for the member instead of searching through a number of documents.”

Lundy’s Navigator now has close to nine MLS clients. I’ve also heard they are announcing a partnership with CMLS, where they have built a “Best Practices Navigator”. CMLS supports over 225 MLS organizations so that will be a huge benefit CMLS members can take advantage of.

Good to have some choices.