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Dec 6 16

The MLS™ touts strong customer satisfaction numbers

by Greg Robertson

The MLS™ 2016 Customer Survey Reveals Increased Overall SatisfactionShare Article

“Overall satisfaction with The MLS™ has grown in the past year, with 89% of members reporting satisfaction, compared to a satisfaction rating of 83% in 2015.
The survey results also reveal that 97% of members feel The MLS™ meets their needs, compared to 94% in 2015. Among other key findings, 95% of members would recommend The MLS™ to a colleague or friend.

Further, the 2016 results imply that member feel that The MLS™ provides them with increased value for their money when compared to 2015 results. In 2016, 92% of members reported feeling extremely or somewhat satisfied with the value of The MLS™ for their money, as compared to 66.65% in 2015. The MLS™ offers numerous complimentary tools to members including Property Websites/Virtual Tours, Cloud CMA, 10K Infosparks, RatePlug and more, along with support through various channels such as a Help Desk, a compliance team, hands-on classes, Webinars and more.”

The real estate in The MLS™/CLAW’s territory is some of the most expensive in the world and its no easy task keeping those brokers satisfied. Kudos to Annie and her team for these impressive results.

CLAW’s has been working on upgrading their existing MLS software to something totally new. This and other “home grown” MLS systems, including IRES and RMLS Portland were featured in a recent article by Matt Cohen called, “MLS: Homegrown and Happy“. In this post Matt listed out the main reasons these MLS providers have chosen to go this route.

-Vendors can be difficult to work with. Most of them have gone through periods where they are less than optimally responsive to enhancement requests and even to bug-fix requests.
-Vendors are acquired by a company that doesn’t provide the same level of service.
-Vendors go out of business (though all the current major vendors are quite stable!)
-Vendors ‘retire’ well-liked systems
-Licensing a shared code-base can mean waiting months or years for enhancement requests – or the vendor may just say, “No.”

“Well-liked”. High praise indeed. : )

Nov 30 16

Mele Kalikimaka

by Greg Robertson

I’ll be heading to Oahu next week. I’ll be speaking about Cloud MLX at the Worthshop Conference. Not sure how many MLS peeps will be there but if you are going, let me know. Here’s some information on the event.

Worthshop 6

Once a year, Hawai’i Life presents the Worthshop. Join us for an exclusive event and inspiring exchange of ideas with entrepreneurs, thought leaders and real estate professionals at the Four Seasons Ko Olina.


Nov 22 16

Looking for a new gig?

by Greg Robertson

T3 Fellows Director
T3 Sixty, Inc.

“T3 Fellows Director is responsible for the one-on-one mentoring sessions with broker clients, teaching the program curriculum, keeping records and notes of client progress, and coordinating with other T3 Fellows Advisors that are working with students in the program.

See this job and more on the Vendor Alley Job Board!

Nov 21 16

Glenn Christoph takes CEO position at Intermountain MLS in Boise

by Greg Robertson

Congrats Glenn!!

Via Facebook

Nov 21 16

Blow it up!

by Greg Robertson

Matt Cohen, Clareity Consulting:

Just How Easy Should Software for Professionals Be?

“If everything else was equal about the software capabilities, training and support, availability, system speed, vendors and so forth, of course the scales would be tipped in favor of the easy software. But typically, easy comes at a cost. There’s a spectrum that runs from “full of features, information, and flexible and difficult” to being “light on features, lacking information, and inflexible and easy”.  Good software design is often the result of an effort to find the right balance.”

Something struck me about Matt’s take on “professional software”. And by “struck me” I mean it bugged the shit out of me.

“And apps with more customization capabilities (that provide the ability for agents to differentiate) are always more complicated to figure out than those that provide no options.”

It sounds like too much of an excuse. Full featured software doesn’t have to be complicated. Sometimes shitty software, is, well, just that, shitty software.

I have a deep respect (and a lot of compassion) for the traditional MLS Vendors. But, today’s MLS system has not just been designed by a committee but many, many, many, committees over many, many years. Usually some feature needed to be added to get the contract signed (and that board member is probably dead by now.) And nobody really needs a feature that schedules a listing alert to only go out the first Tuesday of every month anyway. Fuck!

Reminds me when I asked an MLS executive when we were first laying the ground work for Cloud MLX. I asked, “How many fields to most agents search on? 25?, 30?, 50?”.

He said, “Greg it’s less than 15”.

Mind blown.

So blow it all up. All of it. Start from freaking scratch. A simple way to search, basic auto-prospecting, an easy way to share, and listing input. Done. And then going forward make it really really really hard (like raising MLS dues hard) to add any new features.

Matrix 360 = Matrix 1
flexmls = rigidmls
Paragon = Straight Line MLS
Rapattoni MLS = Smith MLS


Nov 17 16

RESO Best In Show

by Greg Robertson

HomeSpotter, Agent Inbox and TrustFunds Win Top Tech Honors at RESO Show N Tell

“More than 330 real estate technology and business leaders — a new conference attendance record for RESO, which develops, adopts and implements data standards and process for all real estate transactions — voted to select the winners of the 2016 RESO “Show N Tell.” Attendees represented the full spectrum of the real estate industry, including real estate brokerages, Multiple Listing Services (MLSs), and real estate technology providers.”

I’m a bit late on this (as usual) but I wanted to mention the vendors that won “Best At Show” at the last RESO Conference (which was great BTW, good for you Jeremy!). Top spot was taken by Aaron Kardell of Homespotter, and honorable mention given to Tyler Gordon and his app Agent Inbox and Lynn Leegard of TrustFunds. Congrats to all of them.

Nov 17 16

Looking for a new gig?

by Greg Robertson

Broker Sales Consultant

“The role of the Inside Sales Consultant is to introduce, educate, and engage potential clients with Clareity. Sales Consultants are required to cold call, handle inbound inquiries, conduct demos, and bring new clients on board. The role requires a strong mindset, dedicated work ethic, and the mentality of a closer.”

Find out more at the Vendor Alley Job Board!

Nov 10 16

And Still I Rise

by Greg Robertson

Nov 2 16

NARlando 2016

by Greg Robertson

Many of you are already in Orlando, personally I don’t arrive till tomorrow afternoon. Which means I’ve got a jammed pack weekend! Here are some of things that we have going on.

W+R Studios booth!
Stop by and see our newly redesigned booth. Our booth number is 1185. No ping pong this year, but sit in on a demo and get a free t-shirt!

MLS Association Executives Session
November 4, 2016 at 1:00 p.m. (that’s this Friday)
Hyatt Regency, Windermere Ballroom Z

Brian Donnellan has asked me to moderate a panel with Mike Wurzer, Matt Cohen and Chad Curry on the future of real estate technology. We are going to geek out on future tech and what it means for real estate. (I’m just glad not to talk about Upstream)

AMP Presentation
November 5, 2016 at 1:00 p.m. (Saturday)
Katie and I will be demoing our Cloud Agent Suite (Cloud CMA, Cloud Streams and Cloud MLX) and highlighting recent integrations we’ve done with the AMP API.

ListHub Party
November 5, 2016 5PM-9PM
ICEBAR – 8967 International Drive, Orlando FL
W+R Studios is co-sponsoring the ListHub party. We will have a cool photo booth set up for attendees.

Corelogic Party
November 5, 2016 8PM-11PM
B.B. King’s Blues Club – 9101 International Dr. #2230, Orlando, FL
W+R Studios is also co-sponsoring the Corelogic party as well (what can I say, we like to party!)

Come by our Suite!
Katie and I will be in our Suite at the Rosen Centre giving private demos. We have a few slots open so reach out to Katie if you like to talk about adding the Cloud Agent Suite to your MLS or brokerage.

Other than that I’ll most likely be at the lobby bar (but you already knew that.)


See you soon!

P.S. We are going to miss you Skinny!

Oct 31 16

Happy Halloween!

by Greg Robertson